Facilities FAQs

29 results in Facilities FAQs

• Do your holiday parks offer WiFi internet access?

  All of our parks offer free in venue Wifi.
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• Do you offer day passes to the facilities and entertainment?

  We may be able to provide day passes, but this is subject to availability due to numbers on park, and priority is for those who are guests. Please check directly with the holiday park.
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• Do you have children's menus in the restaurant at the holiday park?

  Yes, all of our holiday park restaurants offer a children's menu, featuring a range of tasty family favourites and healthy options.
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• Do you have fishing facilities on your holiday parks?

  Yes, you'll find fishing facilities at 7 of our holiday parks.
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• Do you have a laundrette at the holiday parks?

  Yes, all of our holiday parks have laundrettes, allowing you to pack lighter for longer stays.
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• Do you get good phone signal on your holiday parks?

  We cannot guarantee good phone signal at all of our holiday parks. This is due to the rural locations of some of our parks. Signal strength may also vary depending on your network provider.
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• Do I have to pay to use the facilities at the holiday park?

  The following facilities are included in the cost of your holiday if you have booked directly with Parkdean Resorts (this does not include promotional bookings such as Sun Holidays).
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• Can I hire cots and high chairs at the holiday park?

  Cots and highchairs are available for hire and can be added to your booking for £15 per item when booking online or over the phone.
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• Can I hire bikes at the holiday park?

  You can hire bikes at some of our holiday parks.
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• Can I hire an iron whilst at the holiday park?

  You can hire an iron whilst at the holiday park, from reception or within the laundrette. However, please note that irons are already included in some of our holiday homes.
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• Are there any waterparks at Parkdean Resorts?

  Over 50 of our holiday parks feature swimming pools, and a number of our parks have waterpark facilities. In particular, Vauxhall and Trecco Bay feature large swimming pool complexes with waterslides.
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• Are there any restrictions when using facilities on park?

  For health and safety reasons, some of our facilities have age and height restrictions.
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• Are the shower and toilet blocks open 24 hours?

  Yes, all of our shower and toilet blocks are open 24 hours.
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• Can I bring a sign written towing vehicle to my pitch?

  Quad bikes, Segways, hoverboards and similar, pickups, or any commercial or working vehicles including large vans are not allowed on park.
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• Can I book day passes for swimming?

  Your hub pass includes access to the swimming pool.
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• Which holiday parks have swimming pools?

  Over 50 of our holiday parks have indoor swimming pools and some of our holiday parks also offer outdoor swimming pools. Find out more by visiting our swimming pools page.
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• Can we get groceries or shopping delivered to our accommodation during our stay?

  Yes, we allow deliveries on all of our holiday parks. Please ensure your delivery time slot is arranged for after your check-in time on park.
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• Where can I charge my electric car on the holiday park?

  We are trialling electric vehicle charging at 7 of our holiday parks with a view to extend this facility to more parks in the future.
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• What happens if I encounter difficulties with the app?

  You can contact Vendelectric via the app if you are experiencing issues. You can also call Vendelectric on 01205 725765.
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• Where are the electric vehicle chargers located?

  The electric vehicle chargers are located in the main car parks near to reception. If you cannot locate them, please ask reception.
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• Are the shower and toilet blocks heated?

  Yes, all of our shower and toilet blocks are heated.
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• How many cars can charge at once?

  Cayton Bay and Fallbarrow have capacity for two cars to charge at any one time.
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• What is included in the cost of my holiday?

  When you book your holiday directly with Parkdean Resorts, you can enjoy a whole host of included amenities, facilities and activities on-park.
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• Are the electric vehicle chargers rapid chargers?

  The electric vehicle chargers are not rapid chargers like the ones you might find on a motorway service station. They will typically take at least 3-4 hours to provide a full charge.
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• How do I use the electric vehicle chargers?

  To use the chargers, you need to download the Monta app. You will need to sign up using your email address, follow the steps and pay via the app.
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• How much does it cost to use your electric vehicle chargers?

  When using our on-park electric vehicle chargers, you’ll be charged our current rate of 50p per kWh.
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• Is there a maximum time period I can charge my car?

  The maximum time allowed to charge your car is 5 hours. The charger will stop providing power after this point. If you exceed the maximum time, you will be required to pay penalty fees.
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• Where can I park my car at the holiday park?

  Many of our caravans and lodges offer dedicated parking. When booking your holiday online you should select 'with dedicated parking' if you would like...
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• How much are the hub passes?

  When you book your holiday directly with Parkdean Resorts your hub passes are included and there is no additional charge.
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