Cancellation FAQs

16 results in Cancellation FAQs

• What are the benefits of taking out cancellation cover on a holiday?

  Our cancellation cover protects you should the unexpected happen and you need to cancel your holiday in the future, and we highly recommend it.
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• What costs will be incurred if I cancel my holiday booking?

  If you cancel your holiday booking and have bought holiday cancellation cover, you will be covered for some of the cost depending on when you cancel and the reasons for cancelling.
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• How do I cancel my Direct Debit and will I get a refund?

  If you wish to cancel your Direct Debit, please do so directly with your bank. Your booking will revert to non-Direct Debit terms, which means your payment...
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• What happens to my Direct Debit payments and refunds if I cancel my holiday?

  If for any reason you wish to cancel your holiday, the refund you receive will be based in our standard booking terms and conditions.
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• Can I change my park once I have booked a holiday?

  If you wish to change park after you have booked your holiday, please contact us as soon as possible through LiveChat to check availability and options and we will try our best to assist.
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• Can I change the date of my holiday?

  If you wish to change the date of your holiday booking, please contact us via LiveChat to check for availability. All date changes...
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• Refund amount different to what you were expecting?

  If the amount shown is not the amount that you were expecting to be refunded, this may mean that you made your payments by using more than one payment method.
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• Can I change my direct debit plan?

  No, once your Direct Debit plan is set up no changes can be made to the monthly payment, payment due dates or term of the plan.
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• Cancellation Cover Terms: all you need to know

  Please note that the below FAQs concern bookings made from 08/01/2024. For bookings made before this date, please see our full Cancellation Cover terms & conditions which can be found in this answer.
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• How do I cancel activities?

  You must cancel your activities via the activities portal as we are unable to cancel on your behalf.
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• What happens if I miss a Direct Debit payment or one of my payments fails?

  If for any reason one of your Direct Debit payments fail and you haven't manually made the relevant payment by the due date, your Direct Debit plan will be automatically cancelled.
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• Can I change the account my refund is being paid into?

  No, to comply with UK Financial Regulations, we must attempt to refund the card that was originally used to make payment. If the payment fails, we will be in touch to arrange an alternative refund method.
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• Why has Parkdean cancelled my holiday?

  If our customers have any outstanding debt, we send cancellation warning emails to warn them about cancellation before cancelling any holidays.
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• If I cancel my holiday will I get a full refund?

  If you cancel your holiday more than 70 days prior to arrival, you will receive a refund of monies paid, minus the cost of your deposit and any non-refundable admin, amend, retain or booking service fees.
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• If I cancel my holiday will I receive a full refund?

  If you cancel your holiday, the cost to you will vary depending on amount paid and time until arrival. However, we do offer cancellation cover which can be added at the time of booking. You can view the full terms for cancelling on our cancellation cover page
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• What is the cancellation policy for promotional holidays?

  Please refer to your promotional operator’s terms and conditions for details about cancellations and any payments made directly to them. If you cancel your holiday, cancellation charges...
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