-
If you have a valid discount code, you can use this online when completing your booking. When you reach the payment details and confirmation page, simply...
Continue reading
-
If you want to make any changes to your holiday which result in additional charges, for example park or accommodation changes, we will ask that you pay for any change at the time as a single payment.
Continue reading
-
We accept the following payment methods: credit or debit card, cheque or postal order, BACS or online bank payment and balance auto collection.
Continue reading
-
If you have booked your holiday with a deposit, you'll need to make the final payment for your holiday and settle the outstanding balance 10 weeks prior to your arrival date.
Continue reading
-
If you have booked your holiday online you'll receive a booking confirmation by email within ten minutes of booking. If your booking confirmation does not come through please check your junk folder before contacting us.
Continue reading
-
Your reference number can be found on your booking confirmation.
Continue reading
-
All of our holiday parks welcome families and are ideally set up to create the perfect family holiday environment.
Continue reading
-
When booking your holiday online, proceed through the checkout process until you reach the payment details and confirmation page. Under 'Select your payment...
Continue reading
-
No, we are not a member of ABTA.
Continue reading
-
Yes, you can add more guests to your holiday booking, as long as the maximum capacity of your holiday home is not exceeded. All extra guests must be added...
Continue reading
-
Yes, you can book another holiday at any time while you're on holidaying on-park with us - simply enquire at reception and the team will be happy to make the...
Continue reading
-
We do not offer gift vouchers at this time.
Continue reading
-
No, you can't choose how much deposit you pay. If your holiday starts in less than 10 weeks from the time of booking, you’ll have to pay the full holiday...
Continue reading
-
No, you cannot extend your balance due date on your holiday booking. When you book your holiday, you'll need to pay a deposit and any top-up deposit must be...
Continue reading
-
If you wish to extend your holiday after booking, please get in touch with us via our Live Chat facility online. You can access this by clicking ‘Chat now’...
Continue reading
-
If you'd like to make an amend to your booking, you can get in touch with us via our Live Chat facility by clicking ‘Chat now’ when logged into ‘Manage My...
Continue reading
-
Depending on when your holiday starts and how much it costs, you may be able to spread the cost by paying monthly. You can make payments online by logging...
Continue reading
-
If you would like to amend your party details, please log into 'Manage My Booking'. You’ll be able to edit the names and ages of anyone travelling with you...
Continue reading
-
When booking your holiday online, simply select the 'Direct Debit' option on the payment page. You will then be asked to select and pay an initial deposit...
Continue reading
-
Once you have chosen to pay for your holiday via Direct Debit, this will be set up with your bank and the agreed monthly payment amount will be collected...
Continue reading
-
You can update the contact details on your booking by logging into our 'Manage My Booking' portal. You'll need your booking reference number in order to log...
Continue reading
-
Direct Debit payments must be spread over a minimum of 3 monthly instalments and the final payment must be made 4 weeks plus 1 day prior to travel...
Continue reading
-
Yes, Direct Debit payments must be set up by the lead passenger named on your booking.
Continue reading
-
The minimum age to make a booking at one of our holiday parks is 18. Younger guests must be staying with a responsible adult aged 18 or above.
Continue reading
-
The total number of people in your party (including children and babies) must not exceed the maximum capacity of the holiday home or pitch advertised online.
Continue reading
-
We offer standard days to start a holiday, which are usually a Monday, Friday or Saturday. However, we may also offer additional arrival days at certain times of the year.
Continue reading
-
When you arrive on park to start your holiday our friendly team will be waiting to greet you and check you in. The lead passenger named on the booking must be the person to check-in. We may ask you to provide your ID when you check-in or during your stay to confirm this.
Continue reading
-
You can pre-book your activities online, including swimming sessions, from 10 weeks prior to your arrival date. Simply log into ‘Manage My Booking’ and select...
Continue reading
-
If you're holidaying with us on a park where your friends or family are also staying, we may be able to help you arrange for your accommodation to be nearby...
Continue reading
-
In order to be eligible for Direct Debit, holidays must be booked a minimum of 16 weeks prior to travel and to the value of £200 or more. Payments must be spread over a minimum of 3 months.
Continue reading
-
Currently, our Direct Debit payment option is only available to customers who book their holiday online, via the Parkdean Resorts website. We do hope to...
Continue reading
-
If you'd like to book a table for a meal at one of our restaurants while staying at one of our holiday parks, please enquire at reception when checking-in, or...
Continue reading
-
Yes, all of our holiday parks can cater to group bookings, subject to availability. Whether it's a big family and friends holiday, an event or a whole park...
Continue reading
-
There may be restrictions on bookings for all male or all female parties of over 4 people, and restrictions on the number of people who can occupy the...
Continue reading
-
Yes, we offer last minute breaks. Whether you fancy a last minute weekend break or week-long holiday, you’ll find all of our best prices for late availability...
Continue reading
-
Yes, we do offer discounts to Forces staff through selected employee discount schemes. Check with your Forces staff discount platform to see if your scheme...
Continue reading
-
Yes, we do offer discounts to NHS staff through selected employee discount schemes. Check with your NHS staff discount platform to see if your scheme...
Continue reading
-
Your balance will need to be paid in full 10 weeks prior to the day you arrive. The quickest and easiest way to view or pay your balance is online via our...
Continue reading
-
You can view your outstanding holiday balance online by logging into our 'Manage My Booking' portal. Click 'Make Payment' to pay down your balance...
Continue reading
-
No, only those people named on your booking can occupy your holiday home or pitch and anyone not in your booking party will be asked to leave the park.
Continue reading
-
To view your holiday home booking online, simply head to the My Booking page. You'll need your Parkdean Resorts booking number, surname and postcode which was used to make the booking.
Continue reading
-
Due to the adoption of the new 3D Secure 2.0 (also known as 3DS2) security standard amongst card providers, you’re now required to authorise your online payments. This is to reduce the risk of fraud and prevent the use of your credit or debit card without your authorisation.
Continue reading
-
You may not have been asked to authenticate your payment when making a purchase online in the past, however, new legislation has meant that card providers and online businesses are now required to be 3D Secure 2.0 (also known as 3DS2) compliant – in order to make online shopping and purchases safer for customers.
Continue reading
-
You can skip the call queue by using our automated payment line. Call us on 0330 8089 734 to make your payment today. You'll need your holiday booking reference number, postcode and departure date handy - as well as your debit or credit card. Simply enter your details using the touchpad on your phone.
Continue reading
-
We may invite you to complete a quick two-step ID check online, prior to your arrival. This is to speed up the check-in process when you arrive at the park, as you may be asked to show your ID to confirm you're the lead passenger on your booking.
Continue reading
-
Yes, a number of our parks are open over Christmas and New Years - they're perfect for a festive winter break. Explore our Christmas and New Years...
Continue reading
-
If you have selected auto collect we'll automatically take your balance from your elected card on your payment due date (10 weeks prior to your holiday).
Continue reading
-
To find out when your last Direct Debit payment is due, simply log in to your account and visit the 'My Booking' page to view your payment schedule.
Continue reading
-
We are partnered with Wightlink, who offer our customers visiting the Isle of Wight an exclusive discount on ferry crossings. Shortly after booking your...
Continue reading
-
Parkdean Resorts customers who have booked an Isle of Wight holiday receive discounted ferry rates with Wightlink. Shortly after making your holiday booking...
Continue reading